Terms & Conditions

Ayurvedic Services

Pema Veda Ayurveda is a private provider of Ayurvedic services. Treatment is provided via pre-arranged, scheduled appointments. Practitioners have limited availability for contact outside of schedule appointments. Practitioners may not have an opportunity to respond to you in between session contact prior to your next appointment, so this should not be relied upon for emergency matters.

Pema Veda Ayurveda practitioners will only provide services that are within their professional capabilities, competence and role as a private provider of Ayurvedic services. If treatment needs are identified that are outside of this scope your practitioner will endeavour to assist you identify alternative suitable providers.

We are limited to providing Ayurvedic lifestyle guidance, dietary and home remedy advice for children under the age of 16yrs. We do not prescribe medication or formulas for children. All children must be accompanied at all times by a parent, legal guardian, or responsible adult. The accompanying adult is fully responsible for the child’s safety, well-being, and supervision throughout their time on the premises. All treatments and recommendations are provided with the understanding and consent of the child and accompanying adult. To receive treatment from this practice independently, you must be 18years or over.

We offer a limited range of mobile services within a local radius for clients that are not able to come to our clinics due to various disabilities or restrictions. We are unable to offer mobile visits to flats, hotel rooms, isolated or remote locations. We do not offer visits to work offices outside of normal office hours. Please contact us directly for all home visit enquiries.

Appointment & Communication Policy

Please be mindful of the practitioner’s schedule, as appointments are allocated within specific time slots and often run consecutively. Fees are charged in accordance with the scheduled duration. Any additional time, where available and required, may incur an extra charge.

We accept appointments booked with a minimum notice period of 48 hours. As we operate within a multi-disciplinary clinic without a dedicated receptionist, telephone calls may not always be answered immediately. If you are unable to reach us, please leave a voicemail message including your name and contact details, and we will return your call as soon as possible. Alternatively, you may use Whatsapp via our website.

Medical Consent Form

To ensure that we can provide safe and appropriate care, all clients are required to complete and submit our Medical Consent Form upon booking an appointment.

Please note that all appointments will remain 'pending' and will not be 'confirmed' until after receiving and reviewing your form. (Link to form are sent in your booking email). To ensure your appointment proceeds as scheduled, please submit your form in advance of your appointment. If we have not received your completed form or if insufficient information has been provided to enable an appropriate assessment, we reserve the right to postpone or reschedule your appointment.

Exclusions or Contraindications for Massage Therapy

If any of the following applies to you, please contact us directly BEFORE BOOKING an appointment.

Skin conditions (flare ups - psorasis,excema,uticaria etc, unkown rashes or acne. Burns, fungus broken, bruised or infected or contagious skin conditions.ie. ringworm, herpes. Healing fractures, medical implants or devices, recent surgery or scar tissue. Neuropathy/uncontrolled Diabetes, Uncontrolled hypertension, Hypotension, Hyperglycemia, COPD, Asthma, Cancer (active), Radiotherapy or chemotherapy. tumours, fever or acute infections, cold/flu/virus. Auto-immune disorders, neuro-degenerative disorders, brain injuries, severe circulatory disorders, bleeding disorders, cardiac issues, Oestoporosis, Rheumatiod Arthritis, Idiopathic arthritis. Stroke or TIA, Pregnancy, severe varicose veins, epilepsy/seizures/convulsions. severe or unmedicated mental health disorders or PTSD.

The information you provide is required for insurance purposes and to ensure that therapy is safe, appropriate, and tailored to your individual needs. Certain medical conditions, medications, injuries, or recent procedures may affect the suitability of treatment, require modifications to your session, or be contraindications to massage therapy. In some circumstances, we may need to discuss your medical history further or obtain medical clearance from your GP or specialist. This policy helps us ensure that we have adequate time to review your information and make any necessary preparations before your treatment session.

Cancellation & Payment Policy

We accept card or cash payments in person; however, a minimum booking fee deposit may be required to secure your appointment. We operate a 24hr cancellation policy. Cancellations, rescheduling requests, or missed appointments made outside of this notice period will incur the full deposit cancellation fee. Should you need to reschedule your appointment, this can be done via our client portal or by contacting us by telephone or Whatsapp message within the required notice period. Your appointment slot will be confirmed by email and appointment reminders sent by email and SMS. In exceptional circumstances, we may need to reschedule your appointment due to emergencies or unforeseen events. Where possible, we will provide at least 24 hours' notice. If the alternative appointment offered is unsuitable, you may reschedule or cancel through the client portal or by contacting us directly.

Parking & Entry

Farnborough :

Located within Love Your Studio (yoga studio) at 60-62, The Meads Shopping Centre, Farnborough.Parking: Parking is available in the Meads multi-storey car park. Please park on Level 2. Please remember to validate your parking ticket during your appointment to receive your complimentary parking allowance.

Directions: From the car park, take the escalators or lift down to the ground-floor shopping centre. Turn left and continue along the walkway. You will go past a few restaurants and you will find us on the right-hand side, just past the games arcade and next to the nail salon. We are in the same section as the Vue cinema. If you are coming by public transport or taxi, you can enter the Meads opposite Iceland near the main bus stop.

Accessibility: Please note that access to the therapy rooms is via stairs only. Unfortunately, there is currently no lift available at the Farnborough location.

To help us maintain a calm and comfortable environment for all clients, we kindly ask that you arrive at your scheduled appointment time. If you arrive early, please wait in the reception area downstairs and we will come to collect you.

Basingstoke :

Located on the first floor of Vickers House, the first building on the right as you enter the site.

Parking: Free on-site parking is available behind the building or in the designated visitor spaces directly in front of Vickers House. Please do not park in any other allocated bays.

Access: To enter the building, please use the intercom and dial the room number provided in your appointment confirmation, then press Call to be buzzed in. Once inside, please proceed to the first floor.

There are stairs to the clinic; however, a lift is available, providing disabled access to the first floor.

To help us maintain a calm and comfortable environment for all clients, we kindly ask that you arrive at your scheduled appointment time. If you arrive early, please wait in your vehicle, as there is no waiting area available within the building.

Consultation Service

For consultations, we recommend bringing a notepad and pen to record any personalised recommendations and advice.

Physical Therapies

A consultation is recommended before booking any therapies in order to assess your dosha and specific requirements. The number and frequency of appointments likely required will be discussed with you by your practitioner. This will be based on their professional opinion once they have had an opportunity to understand your treatment needs and goals. In many circumstances it can be difficult to predict a person's response to treatment and therefore the number of sessions they may require. Your practitioner will discuss this with you prior to commencing any physical therapy treatment.

For physical therapy treatments, please avoid heavy meals beforehand and refrain from consuming alcohol for 24 hours before and after your session. Following treatment, avoid strenuous exercise or excessive stimulation where possible to allow the body to integrate the benefits of therapy. To help maintain a peaceful therapeutic environment for all clients, please keep noise to a minimum around the therapy rooms and switch off or silence your mobile phone upon entering the studio.

Please arrive freshly showered, wearing loose, comfortable clothing, and remove ALL jewellery before your appointment.

Mobile Phones

We request that you please turn off your mobile phone when entering the building, or leave it in your vehicle. Please respect levels of quietness around the therapy rooms.

On-site Cafe/Tea-Room

There is an on-site cafe (Corner Lounge Cafe) at Basingstoke which is open from 8.30 - 2.30pm Mon-Fri which offers beverages and light refreshments.

There is a Wellness Cafe and Tea Room within Love Your studio at Farnborough.

Confidentiality and Privacy

Your treatment with Pema Veda Ayurveda is confidential and private. This means we will not disclose the information you provide to us to Third Parties unless you consent for us to do so. It is important to note that there are limits to confidentiality in exceptional circumstances including when there is a risk to you or others. You can find full information about our approach to confidentiality, and the limits to this in our Privacy Policy.

Health Record Management

We will create and keep Health Record for you which will record all relevant information relating to the treatment provided to you. We may also collect and store health information about you from third parties such as your doctor. Your health records are managed and protected in accordance with the applicable state and federal laws. Health records are legally required to be stored for a number of years following the conclusion of your treatment with us. You are also able to request access to a copy of your Health Record. Please discuss this with your practitioner or our practice manager should you wish to do this at any time.

Disclaimer

We cannot legally claim any cure through Ayurvedic treatment. In some cases, particularly with chronic conditions, treatment may focus on managing the condition rather than achieving a complete cure. This will be discussed with you during your initial consultation or, where appropriate, during a telephone enquiry.

Any advice provided is offered solely from an Ayurvedic perspective and is not intended to replace standard pharmaceutical treatment. Under no circumstances do we advise discontinuing or altering any existing pharmaceutical medication without first consulting your General Practitioner (GP). Ayurvedic medicines are not intended to be a direct substitute for prescribed medications. It is the patient’s responsibility to consult their GP before making any enquiries or decisions regarding the their current medication.