Terms & Conditions

Ayurvedic Services

Pema Veda Ayurveda is a private provider of Ayurvedic services. Treatment is provided via pre-arranged, scheduled appointments. Practitioners have limited availability for contact outside of schedule appointments. Practitioners may not have an opportunity to respond to you in between session contact prior to your next appointment, so this should not be relied upon for emergency matters.

Pema Veda Ayurveda practitioners will only provide services that are within their professional capabilities, competence and role as a private provider of Ayurvedic services. If treatment needs are identified that are outside of this scope your practitioner will endeavour to assist you identify alternative suitable providers.

We are limited to providing Ayurvedic lifestyle guidance, dietary and home remedy advice for children under the age of 16yrs. We do not prescribe medication or formulas for children. All children must be accompanied at all times by a parent, legal guardian, or responsible adult. The accompanying adult is fully responsible for the child’s safety, well-being, and supervision throughout their time on the premises. All treatments and recommendations are provided with the understanding and consent of the child and accompanying adult. To receive treatment from this practice independently, you must be 18years or over.

We offer a limited range of mobile services within a local radius for clients that are not able to come to our clinics due to various disabilities or restrictions. We are unable to offer mobile visits to flats, hotel rooms, isolated or remote locations. We do not offer visits to work offices outside of normal office hours. Please contact us directly for all home visit enquiries.

Appointment & Communication Policy

Please be mindful of the practitioner’s schedule, as appointments are allocated within specific time slots and often run consecutively. Fees are charged in accordance with the scheduled duration. Any additional time, where available and required, may incur an extra charge.

Please arrive on time for your appointment and wait downstairs in the seating area until we come down to collect you.

We accept appointments booked with a minimum notice period of 24 hours. We do not employ a dedicated receptionist, therefore telephone calls may not always be answered immediately due to busy therapy appointment schedule. If you are unable to reach us, please leave a voicemail message including your name and contact details and a short message and we will return your call as soon as we become free (we are often in therapies for longer sessions). Alternatively, you may Whatsapp us direct via our website.

Medical Consent & Appointment Confirmation

To ensure that we can provide safe, appropriate and personalised care, all clients are required to complete and submit a Medical Consent Form at least 24 hours before their appointment. Appointments will not be confirmed until the completed form has been received and there is sufficient information for us to assess your suitability for treatment.

If we do not receive your form within the required time frame, or if the information provided is insufficient to enable an appropriate assessment, we reserve the right to postpne your appointment.

Please confirm your appointment 24 hours in advance by replying “YES” to the SMS confirmation sent to your mobile phone. If you reply “NO”, your appointment will be cancelled. If we do not receive any response, we will attempt to contact you by telephone. If we are still unable to reach you, your appointment may be cancelled.

Medical Conditions & Suitability for Treatment

Before booking a therapy treatment, please contact us directly if you have, or have recently experienced, any of the following conditions. We may require additional information to assess your individual suitability, modify the treatment, or, where appropriate, request medical clearance from your GP or specialist.

• Active, inflamed, infected, contagious or unexplained skin conditions, including psoriasis flare-ups, eczema, urticaria, unexplained rashes, acne, burns, fungal infections, ringworm or herpes

• Broken, bruised or damaged skin, healing fractures, recent surgery or significant scar tissue

• Medical implants or devices

• Neuropathy or uncontrolled diabetes

• Uncontrolled hypertension, hypotension, hyperglycaemia or hypoglycaemia

• COPD or asthma

• Active cancer, tumours, or current or recent chemotherapy or radiotherapy

• Fever, acute infections, or cold, flu or viral illness

• Autoimmune or neuro-degenerative disorders, or brain injuries

• Severe circulatory disorders, bleeding disorders, blood clots or DVT

• Cardiac or significant cardiovascular conditions

• Osteoporosis, rheumatoid arthritis or idiopathic arthritis

• Previous stroke or TIA

• Pregnancy

• Severe varicose veins

• Epilepsy, seizures or convulsions

• Severe or untreated mental health conditions or severe PTSD

This list is not exhaustive. Please disclose all relevant medical conditions, medications, injuries, procedures and other health information on your Medical Consent Form. Failure to disclose relevant information may affect your suitability for treatment, result in your treatment being modified or declined, and may invalidate your booking.

The information you provide is required for insurance purposes and to ensure that your treatment is safe, appropriate and tailored to your individual needs. Certain medical conditions, medications, injuries or recent procedures may require additional precautions, treatment modifications or may be contraindications to massage or other therapy treatments.

Where necessary, we may contact you to discuss your medical history further or request medical clearance from your GP or specialist. This policy allows us sufficient time to review your information and make any necessary arrangements before your treatment.

Cancellation & Payment Policy

We accept card or cash payments in person; however, a minimum booking fee deposit for specialised treatments may be required to secure your appointment. If paying by cash, please bring the exact amount of payment because we cannot guarantee to have the correct change available. Any discounts should have been agreed in advance.

We operate a 24hr cancellation policy. Should you need to reschedule your appointment, this can be done via our client portal or by contacting us by telephone or Whatsapp message within the required notice period. (Please see above for SMS confirmation policy).

In exceptional circumstances, we may need to reschedule your appointment due to emergencies or unforeseen events. Where possible, we will provide at least 24 hours' notice. If the alternative appointment offered is unsuitable, you can let us know and you may reschedule or cancel through the client portal or by contacting us directly.

Parking & Entry

Farnborough :

Located within Love Your Studio (yoga studio) at 60-62, The Meads Shopping Centre, Farnborough GU14 7SL.

Parking: Parking is available in the Meads multi-storey car park - The Meads (Kingsmead), Farnborough GU14 7SL. Please park on Level 2. Please remember to validate your parking ticket during your appointment to receive your complimentary parking allowance.

Directions: From the car park, take the escalators or lift down to the ground-floor shopping centre. Turn left and continue along the walkway. You will go past a few restaurants and you will find us on the right-hand side, just past the games arcade and next to the Triangle Cafe. We are in the same section as the Vue cinema. If you are coming by public transport or taxi, you can enter the Kingsmead shoppping centre near bus terminal. As you enter, walk down and you will find us on the left-hand side after Serenity Beauty.

Accessibility: Please note that access to the therapy rooms is via stairs only. There is currently no lift available at the Farnborough location.

Basingstoke :

Located on the first floor of Vickers House, the first building on the right as you enter the site.

Parking: Free on-site parking is available behind the building or in the designated visitor spaces directly in front of Vickers House. Please do not park in any other allocated bays.

Access: To enter the building, please use the intercom and dial the room number provided in your appointment confirmation, then press Call to be buzzed in. Once inside, please proceed to the first floor.

There are stairs to the clinic; however, a lift is available, providing disabled access to the first floor.

To help us maintain a calm and comfortable environment for all clients, we kindly ask that you arrive at your scheduled appointment time. If you arrive early, please wait in your vehicle, as there is no waiting area available within the building.

Consultation Service

For consultations, we recommend bringing a notepad and pen to record any personalised recommendations and advice.

Physical Therapies

A consultation is recommended before booking any therapies in order to assess your dosha and specific requirements. Specific treatments will be recommended once the practitioner has had an opportunity to understand your treatment needs and goals. Your practitioner will discuss this with you prior to commencing any physical therapy treatment.

For physical therapy treatments, please avoid heavy meals beforehand and refrain from consuming alcohol for 24 hours before and after your session. Following treatment, avoid strenuous exercise or excessive stimulation where possible to allow the body to integrate the benefits of therapy.

Please arrive freshly showered, wearing loose, comfortable clothing, please remove ALL jewellery before your appointment.

Mobile Phones

To help maintain a peaceful therapeutic environment for all clients, please keep noise to a minimum around the therapy rooms and switch off or silence your mobile phone upon entering the studio.

On-site Cafe/Tea-Room

There is a Wellness Cafe and Tea Room in the same building as us in Farnborough which is opening in September 2026.

There is an on-site cafe (Corner Lounge Cafe) at Basingstoke which is open from 8.30 - 2.30pm Mon-Fri which offers beverages and light refreshments.

Confidentiality and Privacy

Your treatment with Pema Veda Ayurveda is confidential and private. This means we will not disclose the information you provide to us to Third Parties unless you consent for us to do so. It is important to note that there are limits to confidentiality in exceptional circumstances including when there is a risk to you or others. You can find full information about our approach to confidentiality, and the limits to this in our Privacy Policy.

Health Record Management

We will create and keep Health Record for you which will record all relevant information relating to the treatment provided to you. We may also collect and store health information about you from third parties such as your doctor. Your health records are managed and protected in accordance with the applicable state and federal laws. Health records are legally required to be stored for a number of years following the conclusion of your treatment with us. You are also able to request access to a copy of your Health Record. Please discuss this with your practitioner or our practice manager should you wish to do this at any time.

Disclaimer

We cannot legally claim any cure through Ayurvedic treatment. In some cases, particularly with chronic conditions, treatment may focus on managing the condition rather than achieving a complete cure. This will be discussed with you during your initial consultation or, where appropriate, during a telephone enquiry.

Any advice provided is offered solely from an Ayurvedic perspective and is not intended to replace standard pharmaceutical treatment. Under no circumstances do we advise discontinuing or altering any existing pharmaceutical medication without first consulting your General Practitioner (GP). Ayurvedic medicines are not intended to be a direct substitute for prescribed medications. It is the patient’s responsibility to consult their GP before making any enquiries or decisions regarding the their current medication.