Terms & Conditions

Ayurvedic Services

Pema Veda Ayurveda is a private provider of Ayurvedic services. Treatment is provided via prearranged, scheduled appointments. Practitioners have limited availability for contact outside of schedule appointments. Practitioners may not have an opportunity to respond to you onbetween session contact prior to your next appointment, so this should not be relied upon for emergency matters.

Pema Veda Ayurveda practitioners will only provide services that are within their professional capabilities, competence and role as a private provider of Ayurvedic services. If treatment needs are identified that are outside of this scope your practitioner will endeavour to assist you identify alternative suitable providers.

We are limited to providing Ayurvedic lifestyle guidance, dietary and home remedy advice for children under the age of 16yrs. We do not prescribe medication or formulas for children. All children must be accompanied at all times by a parent, legal guardian, or responsible adult. The accompanying adult is fully responsible for the child’s safety, well-being, and supervision throughout their time on the premises. All treatments and recommendations are provided with the understanding and consent of the accompanying adult. To receive treatment from this practice independently, you must be 18years or over.

We offer a limited range of mobile services within an approximate 15mile radius for clients that are not able to come to our clinics due to various disabilities or restrictions. We are unable to offer mobile visits to flats, hotel rooms, isolated or remote locations. We do not offer visits to work offices outside of normal office hours. Please contact us directly for home visit enquiry.

Gentlemens' Policy : All male clients requesting mobile services must, where possible, have attended an in-person appointment at the clinic beforehand, or alternatively provide a reference from an existing female client of the practice.

Appointment, Intake Forms & Communication Policy

Please be mindful of the practitioner’s schedule, as appointments are allocated within specific time slots and often run consecutively. Fees are charged in accordance with the scheduled duration. Any additional time, where available and required, may incur an extra charge. Clients are encouraged to bring a notepad and pen to their consultation in order to record recommendations and advice provided.

We accept appointments booked with a minimum notice period of 48 hours. As we operate within a multi-disciplinary clinic without a dedicated receptionist, telephone calls may not always be answered immediately. If you are unable to reach us, please leave a voicemail message including your name and contact details, and we will return your call as soon as possible.

Please note that our telephone system includes a call-screening feature, which requests your identity before connecting the call. This is in place due to the high volume of spam calls received which waste valueable time.

Please complete our medical information form when booking your appointment. Completed forms must be returned no later than 24 hours prior to your appointment time. Please note that if we do not receive your form within this time frame, your appointment may need to be rescheduled. Unfortunately, we are unable to provide or process paper forms on the day of your appointment.

Cancellation & Payment Policy

We accept card or cash payments in person; however, a minimum booking fee deposit will be required to secure your appointment. We operate a 24hr cancellation policy. Cancellations, rescheduling requests, or missed appointments made outside of this notice period will incur the full deposit cancellation fee. Should you need to reschedule your appointment, this can be done via our client portal or by contacting us by telephone or message within the required notice period.

Your appointment slot will be confirmed by email and appointment reminder sent by SMS. It is possible, due to unforeseen circumstances, we may need to alter your booking time slot. This being the case, we will endeavour to give you 24hrs notice of any change. If the change allocated is not suitable for you, you will be able to reschedule at your convenience.

Parking & Entry

Basingstoke : We are located in the first building on the right as you enter the Basingstoke site (Vickers House), with free on-site parking available behind the building or in designated visitor spaces at the front. Please do not park in other bays. To enter the building, please dial the consultation or therapy room number provided and press Call to be buzzed in. Please come up to the first floor and to your Room number. There are stairs or a lift and there is disabled access. Please arrive on time; if you arrive early, kindly wait in your car as there is no waiting area.

Farnborough : We are located within 'Love Your Studio' in the Meads Shopping Centre, Farnborough. You can park in the Meads Multi-storey car park on Level 2 (free parking for up to 2hours) upon validating your ticket with us. Please take the escalators (or the lift) and turn left onto the ground floor, we are located on the right hand side after the games arcade and next door to the nail salon. On arrival, please wait downstairs in the reception lounge, we will come to collect you for your appointment. There are stairs to the therapy room, we do not have a lift or disabled access.

Physical Therapies

An initial or mini consultation is recommended before booking any therapies in order to assess your needs and to answer any questions you may have about specific Ayurvedic treatments. The number and frequency of appointments likely required will be discussed with you by your practitioner. This will be based on their professional opinion once they have had an opportunity to understand your treatment needs and goals. In many circumstances it can be difficult to predict a person's response to treatment and therefore the number of sessions they may require. Your practitioner will discuss this with you prior to commencing any physical therapy treatment.

Clients are advised to avoid consuming a heavy meal for at least one hour prior to their massage treatment. Additionally, please refrain from consuming alcohol for 24 hours before or after the treatment, and avoid engaging in strenuous physical activity or over stimulation during this period. Please arrive freshly showered for your therapy, wearing loose or comfortable clothing. It is recommended to bring a headscarf or hat to cover your head when leaving, as oil may be applied to your head during the treatment and exposure to cold air may cause discomfort.

For therapy massage treatments, it is recommended that you come to Farnborough because we have two beautiful dedicated therapy rooms there. Whilst It is possible to have a therapy massage at Basingstoke, there are no dedicated therapy rooms and are are adjusting within our counselling rooms for massage. Therefore the space may not feel as intimate for having a therapy massage as it would at Farnborough.

Mobile Phones

We request that you please turn off your mobile phone when entering the building, or leave it in your vehicle. Please respect levels of quietness around the therapy rooms.

On-site Cafe

There is an on-site cafe (Corner Lounge Cafe) at Basingstoke which is open from 8.30 - 2.30pm Mon-Fri which offers beverages and light refreshments.

Confidentiality and Privacy

Your treatment with Pema Veda Ayurveda is confidential and private. This means we will not disclose the information you provide to us to Third Parties unless you consent for us to do so. It is important to note that there are limits to confidentiality in exceptional circumstances including when there is a risk to you or others, or if we are responding to a subpoena or court order. Your practitioner will discuss this with you during your first appointment and answer any questions you might have.

You can find full information about our approach to confidentiality, and the limits to this in our Privacy Policy.

Health Record Management

We will create and keep Health Record for you which will record all relevant information relating to the treatment provided to you. We may also collect and store health information about you from third parties such as your doctor. Your health records are managed and protected in accordance with the applicable state and federal laws. Health records are legally required to be stored for a number of years following the conclusion of your treatment with us.

You are also able to request access to a copy of your Health Record. Please discuss this with your practitioner or our practice manager should you wish to do this at any time.

Disclaimer

We cannot legally claim any cure through Ayurvedic treatment. In some cases, particularly with chronic conditions, treatment may focus on managing the condition rather than achieving a complete cure. This will be discussed with you during your initial consultation or, where appropriate, during a telephone enquiry.

Any advice provided is offered solely from an Ayurvedic perspective and is not intended to replace standard pharmaceutical treatment. Under no circumstances do we advise discontinuing or altering any existing pharmaceutical medication without first consulting your General Practitioner (GP). Ayurvedic medicines are not intended to be a direct substitute for prescribed medications. It is the patient’s responsibility to consult their GP before making any enquiries or decisions regarding the their current medication.